Sign in and first login
StoreScout is invite-based. You only see stores and tools your organisation is entitled to.
Sign-in URL
Section titled “Sign-in URL”Always use the product app:
https://app.storescoutai.co.uk/workspace/login
Bookmark that page. Marketing pages and this help centre do not host your workspace.
Ways you may sign in
Section titled “Ways you may sign in”Your administrator chooses how your workspace authenticates. Common patterns:
- Email + password after an invite or password setup link
- Google sign-in when enabled for your organisation
If you received an invite email, follow that link first so your account is linked to the correct customer workspace.
First login checklist
Section titled “First login checklist”- Open the login URL above (or your invite link).
- Complete password setup if prompted.
- Confirm you land in the workspace (Command Center or Stores — not a public marketing page).
- Check your name and role in the workspace chrome (account menu / header).
- If you belong to more than one customer workspace, use the workspace switcher (where shown) so you are not looking at the wrong organisation.
- Open Stores — that is the main day-to-day surface for most pilots.
If you cannot get in
Section titled “If you cannot get in”| Symptom | What to try |
|---|---|
| Unknown email | Ask your workspace admin to confirm you were invited |
| Password rejected | Use set-password / reset from the invite flow, or contact your admin |
| Signed in but empty workspace | You may lack role permissions or store entitlement — see Login and access |
| Wrong organisation | Switch workspace if available, or sign out and use the invite link for the correct customer |
Security notes
Section titled “Security notes”- Do not share passwords or session screenshots that include customer PII in public channels.
- Use Report a problem inside the app for product bugs; use your StoreScout contact for access requests that need an admin.