Empty results or map issues
Empty store list
Section titled “Empty store list”Check in order:
- Search box — clear free-text search.
- Search set — switch to All stores if a completed Find stores set is too narrow or empty.
- Filters — clear priority, evidence, More filters, and Saved list filters.
- Entitlement — your workspace may only include a pilot territory.
- Role / nav — missing Stores nav is different from an empty list inside Stores.
- Demo vs live — confirm you are not looking at an empty demo seed.
If the list should be populated for your pilot and is not, contact your StoreScout lead with customer name and time.
Map blank, list has rows
Section titled “Map blank, list has rows”- Wait for tiles/markers to load on a slow connection.
- Zoom out — markers may be outside the current viewport after a fly-to.
- Try Split or Map layout again after a hard-refresh.
- Disable browser extensions that block map scripts.
List empty, map shows old markers
Section titled “List empty, map shows old markers”- Clear filters and Search set; refresh the page.
- Ensure you did not open a stale browser tab from an older session.
Search finds nothing obvious
Section titled “Search finds nothing obvious”- Try a broader place name or postcode fragment in the search box (this only searches stores already in the workspace).
- If the store was never Found into the workspace, use Find stores (credits) rather than free text search.
- Check spelling of chain names.
- Confirm the store is in the entitled region and the correct customer workspace (workspace switcher).
Find stores finished but list looks empty
Section titled “Find stores finished but list looks empty”- Use View results on the operation banner, or pick the new set from Search set.
- Confirm you are not still filtered to another set or Saved list.