Login and access
Cannot sign in
Section titled “Cannot sign in”- Use only https://app.storescoutai.co.uk/workspace/login.
- Confirm the email matches the invite.
- Complete password setup from the invite / setup link if you have never set a password.
- Try a private browser window (rules out stale cookies).
- If Google sign-in is used, confirm you picked the Google account your admin expected.
Still blocked? Your admin must verify the invite; StoreScout support cannot always see customer IdP mistakes from outside.
Signed in but cannot see Stores
Section titled “Signed in but cannot see Stores”- Your role may be limited (rare for entitled pilots — usually Stores is always present).
- You may be in a demo focus workspace with a reduced nav (Command Center + Stores only is normal).
- Secondary items (Visits, QR, HubSpot, Users & Roles) hide by feature flag and role — that is not a bug.
Ask a workspace admin to confirm role and feature access.
Wrong customer workspace
Section titled “Wrong customer workspace”If you belong to more than one organisation:
- Use the workspace switcher in the app chrome when it is shown.
- Or sign out completely, then open the invite link for the correct organisation rather than a generic bookmark.
Acting in the wrong workspace is a common cause of “empty” territories or missing integrations.
Session expired
Section titled “Session expired”Idle sessions may require sign-in again. This is normal. If it happens every few minutes, report it with approximate times via Report a problem once signed in, or email [email protected] if you cannot stay signed in.